Frequently Asked Questions

Contact & General

How can I get in touch?

If you have questions about products, sizing, or an order you placed, you may use the contact form found on christydresses.com under the “Customer Support” section. Our team will respond as promptly as possible.

Where are your garments produced?

We source and create our garments with intention and care. Our materials come from responsibly selected farms and fabric partners. Some garments are made using regenerative cotton from our own regenerative farming initiatives, identified by a tag noting the specific source. We also work with certified organic cotton and quality recycled fabric known as “deadstock” that helps reduce waste. Our partners include women-led ateliers and skilled makers in multiple countries who are chosen for their commitment to craftsmanship and ethical practices.

Across all production locations, each item is constructed with purpose and attention to detail. We emphasize thoughtful production over speed, so every piece reflects considered design and quality.

Loyalty and Rewards

Visit christydresses.com to learn about our loyalty program. Once enrolled, you can earn points on qualifying purchases and redeem those points for rewards. Points are tracked through your account and apply toward future eligible orders. Certain restrictions apply, including limitations on stacking points with other promotions or applying points toward gift card purchases. Points expire after a specified period.

Sizing & Shopping

How do I determine the right size?

Because we use a variety of fabric types across collections, sizing may vary between styles. We recommend comparing your measurements with the sizing chart available on each product page. If you are unsure about your size, you may submit your measurements through the form on christydresses.com for guidance.

What if an item I want is out of stock?

We produce in limited runs to support sustainable practices. When an item is out of stock, you can join the waitlist by selecting the available option on that product’s detail page. A notification will be sent if the item becomes available again. Please note that restocks are not guaranteed.

Do you offer customizations or alterations?

At this time, we do not provide in-house tailoring, custom orders, or retroactive adjustments to orders. For personalized alterations, we recommend consulting a professional tailor in your area. Once an order is placed, we cannot retroactively apply discounts or modify the order.

What payment options are available?

We offer standard payment options at checkout on christydresses.com, including select installment plans through eligible third-party providers. If you choose an installment option, you may be redirected to that provider’s platform to complete the arrangement. Third-party financing terms vary by provider and are subject to approval.

What is the partnership with resale or carbon-offset services?

We participate in certified resale and carbon-offset programs, enabling you to extend the lifecycle of your garments or reduce your purchase’s environmental impact. Through these programs, you may receive credit applicable to future purchases on christydresses.com. Participating in carbon-offset contributions is optional and non-refundable once processed.

Shipping

Do you ship internationally?

Yes, we offer international shipping through our checkout options on christydresses.com. Delivery availability and eligibility for complimentary shipping promotions are displayed during checkout. International customers are responsible for any applicable import duties or customs requirements in their destination country.

Shipping to Alternative Delivery Points

Standard parcel carriers may not deliver to all types of alternative delivery addresses. If you require a specific delivery arrangement, please use the carrier options provided at checkout or contact support via christydresses.com for guidance.

Lost or Misplaced Packages

If a shipment is marked as delivered but cannot be located, please reach out to the carrier first to investigate. If the carrier confirms the package cannot be found, contact our support team through christydresses.com for further assistance. We cannot issue refunds or replacements for packages confirmed delivered to the correct address.

Returns

What is your return policy?

Details about returns, including eligible items and instructions, can be found on the Shipping & Returns page at christydresses.com. Final sale items and select merchandise may not be returnable. Please review the policy carefully before initiating a return.

Garment Care

How should I care for my garments?

Care instructions are provided on each product’s detail page on christydresses.com and on the garment’s care label. Because fabrics vary in composition, recommended care differs by item. For garments made with recycled or deadstock fabrics, professional cleaning methods may be advised. Natural dye and block-print pieces often benefit from gentle care such as hand washing in cold water and air drying in shade. Always follow the specified care guidance to preserve fabric integrity and color.

Additional Information

Do you offer wholesale opportunities?

Wholesale options for select accessory items may be available. Due to the limited production of many of our garments, dress wholesale programs are not currently offered. For details, visit christydresses.com.

Are you hiring?

Career openings, when available, are posted on christydresses.com. Check this page regularly for updates on opportunities to join our team.

Press Inquiries

For media or press requests, use the appropriate form on christydresses.com under the “Press” section. Messages will be forwarded to the relevant team.

How can I learn more about sustainability and ethical practices?

We provide comprehensive information about our sustainability efforts and ethical sourcing on the Sustainability & Practices section of christydresses.com. Explore related collections and educational resources to understand our approach to regenerative materials and responsible production.